Treating Customers Fairly
Vita Financial follow the Financial Services Authority's strict guidelines to ensure that you, the customer, receive a fair deal. This is achieved by striving to follow the 6 key outcomes below:
- You, the customer, can be confident of dealing with a company where the fair treatment of customers is central to our corporate culture.
- Products and services marketed and sold by Vita Financial are designed to meet the needs of identified consumer groups and are targeted accordingly.
- You, the customer, are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where you, the customer, receive advice, the advice is suitable and takes into account your circumstances.
- You, the customer, are provided with products and associated services that are of an acceptable standard, and perform as Vita Financial have led you to expect.
- You, the customer, do not face unreasonable post-sale barriers imposed by Vita Financial to change product, switch provider, submit a claim or make a complaint.
